Quick Answers for Bently88 Players
What This Page Covers and Still Need Help?.
What This Page Covers
This page answers the questions that come up most often when you are using the lobby. It covers deposits, withdrawals, turnover requirements, mobile access, game disconnects, session limits, and the one-account rule. Every answer here is written for the Malaysian market, so ringgit amounts, local e-wallets, and bank transfers are the reference points throughout.
Still Need Help?
If your question is not listed below, the quickest way to get an answer is to open the live chat icon at the bottom of any page on the site. A support agent usually replies within a couple of minutes. You can also check the account settings menu in the cashier area — many details about limits and transaction history are visible there without needing to contact anyone.
Fishing Games, Arcade, Slot Games cover the rest of the lobby; the promotion covers what it costs to claim.
Short answers
How do I set a session time limit?
Go to your account settings and pick a limit of 30 or 60 minutes — it kicks in straight away. A limit of two hours or more only activates after a 15-minute cooling-off period.
Can I get help in Bahasa Melayu?
Both English and Bahasa Melayu. The channels listed here are Live Chat and Telegram.
What happens when a game disconnects mid-round?
If your internet drops, simply reload the game — it will reopen to the exact same screen with your bet still in play and the round unfinished. No need to chase support.
When is an account verified?
An account verifies once before it can withdraw; nothing is asked for again afterwards, on GrabPay and FPX or anything else the cashier lists.
Why is only one account allowed per person?
When you submit your ID for verification, the system cross-checks your full name and IC number against existing accounts. A duplicate match blocks the new registration automatically.
Can I play on a phone?
The same account works from any browser on any device, with nothing to download — fishing games and arcade included.